Service Request
A request from anyone in the organization saying something needs attention. A service request is not yet approved work; it gets reviewed and, if valid, turned into a work order.
Where in Maximo
Service Requests app; Create Service Request (self-service)
At Riverbend An operator notices water pooling under P-101 and submits a service request from her phone.
Related Terms
Common Misconception
Service requests and work orders are not the same thing. A request is someone asking; a work order is the business agreeing to do the work.
Verify in IBM Docs: IBM Docs > Maximo Manage > Work management