Escalation

Intermediate Draft M09-014

A rule that runs on a schedule, checks records against a condition and takes action, such as sending emails or changing status.

Where in Maximo

Escalations app

At Riverbend If a priority 1 SR is not acknowledged within 1 hour, the on-call supervisor gets an email.

Verify in IBM Docs: IBM Docs > Maximo Manage > Configuring / Administering